Delivery & Returns

Delivery

What happens when I place an order?

Once you have placed an order, Sarah will contact you directly to discuss your order in detail. This will involve ensuring you have ordered the correct size and discussing any amendments you may like.

We'll then begin lovingly making your dress(es) in London. Once made and the garments have passed our quality assurance process, we will package your order and post it to your delivery address via next-working day tracked and signed for postage. 

How long will it take to receive my order?

For delivery within the UK, please allow upto 8 weeks.

Orders may take longer to be fulfilled over the Christmas period.

If you require a faster delivery then please contact us and we may be able to provide an expedited made-to-order service. Please be aware there may be a 35% surcharge on your total order cost depending on how quickly you require the garment and how busy we are with current orders.

Do you deliver outside of the UK?

Yes we do.

Please be aware that you will be liable for any customs and import charges that may be applicable in your country.

Please don't hesitate to contact us though if you need help with choosing the correct size based on your measurements. We're very happy to help.

What are your postage prices?

We send all our dresses via DPD. Price is per delivery address.

UK delivery prices:

  • Orders under £500 - £6.99
  • Orders over £500 - Free

Orders delivered outside the UK

  • Europe - £29.99
  • Rest of World - £49.99

Do you provide amendments?

Yes most defintely. We offer a bespoke service, which entails taking one of our existing styles and making slight design amendments, using different colours or fabric bases as required, right up to complete bespoke wedding dress and bridesmaid dresses.

This is a premium service with added cost and is quoted on a case-by-case basis.

Please contact us and we will be happy to discuss your requirements.

Returns

All our garments are made-to-order so we are not in the position to offer returns.

If you are worried about ordering the correct size based on your measurements then worry not - either contact us and Sarah will discuss sizing with you prior to ordering (you can even visit us to try on dresses) or we can post out a dress or dresses to you to try on before you buy. Please do contact us and we will be very happy to help.